proj4 Frequently Asked Questions

proj4 requires identity verification (KYC) before processing any withdrawal. You will need to submit a clear photo or scan of your Indonesian national identity card (KTP) and a selfie holding the same document. If your withdrawal method is a bank account, you may also be asked to provide a bank statement or screenshot showing your account name and number. KYC review is typically completed within 24 hours. All documents are stored with full SSL encryption.

On the proj4 Login page, click "Forgot Password" beneath the sign-in form. Enter the email address linked to your account and proj4 will send a secure password-reset link within a few minutes. The link is valid for 30 minutes. If you do not see the email, check your spam or junk folder. If the issue persists, contact our support team at [email protected] with your registered username and we will assist you promptly.

No. proj4 strictly enforces a one-account-per-person policy. Operating multiple accounts — whether using the same device, the same IP address, or the same payment method — is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of balances. If you have forgotten your existing account details, use the password reset function or contact support rather than registering a new account.

To permanently close your proj4 account, contact our support team at [email protected] with the subject line "Account Closure Request". Before closure, all pending withdrawals will be processed to your registered payment method and your remaining balance will be returned. If you are closing your account because gambling has become a problem, we strongly encourage you to consider our self-exclusion tool instead — it achieves the same outcome while preserving your account history for potential future reference.

proj4 supports all major Indonesian banks, including BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, and Bank Danamon. Transfers are processed via standard domestic interbank transfer. For e-wallet payments, proj4 accepts OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits and withdrawals are denominated in Indonesian Rupiah (IDR / Rp).

The minimum deposit on proj4 is Rp 25.000 for e-wallet transfers (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 50.000 for bank transfers (BCA, BRI, BNI, Mandiri, and others). There is no maximum deposit limit, though very large deposits may trigger an additional identity verification step in line with our responsible gaming and compliance obligations. Always deposit from an account registered in your own name.

The minimum withdrawal to a Bank Mandiri account — or any Indonesian bank account — is Rp 100.000. Withdrawals are subject to completed KYC verification and must be processed to a bank account registered in the same name as your proj4 account. Standard processing time is 15 minutes to 3 hours during business hours (WIB). Withdrawals requested outside banking hours may be processed the following morning. proj4 charges no withdrawal fees on its end.

proj4 does not charge any platform-side fees for deposits or withdrawals. However, your bank or e-wallet provider may apply its own interbank transfer fee (typically Rp 2.500–6.500 per transaction for standard transfers, or free for same-bank transfers). We recommend using an account at the same bank as the proj4 receiving account where possible to minimize your own transfer costs. All amounts are processed in Indonesian Rupiah (IDR).

Yes. proj4 supports OVO as a deposit method, and your OVO balance can be used to fund any game on the platform — including togel (Indonesia's traditional numbers lottery), live casino, sports betting, and slots. Simply select OVO as your deposit method in the cashier, enter the amount, and complete the transfer via the OVO app. Minimum deposit via OVO is Rp 25.000. Your balance is credited instantly and available for all game types, including togel markets.

All BRI Liga 1 bets on proj4 are settled based on the official 90-minute match result plus referee-added injury time. Extra time and penalty shootouts are not included in standard match result bets unless explicitly stated. If a match is postponed and not replayed within 36 hours of the original kick-off time, all bets on that fixture are voided and stakes are returned. Live odds for clubs like Persija Jakarta, Persib Bandung, and Bali United are updated in real time throughout each match.

proj4 offers live sabung ayam (live cockfighting) betting streamed in real time from licensed arenas. Each bout presents two roosters — traditionally referred to as Meron (the favored rooster) and Wala (the underdog). You place your bet before or during the bout, selecting Meron, Wala, or Draw (BDD — both roosters die or the fight is declared a draw). Bets are settled immediately after each bout concludes. Minimum bet per bout is Rp 10.000. Sabung ayam events run on a schedule displayed in the live lobby.

proj4 hosts thousands of slot titles from leading providers including Pragmatic Play, Pocket Games Soft (PG Soft), NetEnt, Microgaming, and Spribe. Players searching for slot gacor (high-payout or hot slots — a term widely used in Indonesia to describe slots with a favorable RTP and current payout streak) will find curated collections updated regularly. Top slot gacor picks at proj4 include titles from Pragmatic Play's "Gates of Olympus" and PG Soft's "Mahjong Ways" series. RTP information is displayed on each game's info screen.

proj4 exclusively offers games from certified, internationally regulated software providers. All slot RNG (Random Number Generator) systems are independently audited. Live casino games — including baccarat, roulette, blackjack, and dragon tiger — are streamed from licensed studios with real dealers operating under real-time supervision. proj4 does not modify game outcomes. You can verify the RTP and game certification details in each game's information panel. proj4 is committed to provably fair gaming across all product verticals.

Yes. The entire proj4 platform is fully mobile-optimized and accessible via any modern mobile browser on Android or iOS — no app download is required. The mobile experience includes the full sportsbook, all casino games, live dealer tables, slots, togel, and sabung ayam. For the best experience on mobile, we recommend using an up-to-date version of Chrome (Android) or Safari (iOS) with a stable internet connection, whether on WiFi or a 4G/5G data connection.

All proj4 bonuses are subject to a wagering requirement (also called a rollover or turnover requirement), which specifies how many times the bonus amount must be bet before a withdrawal can be requested. Wagering requirements vary by promotion — the specific multiplier (e.g., 5x, 10x) and eligible games are stated clearly in each bonus's terms. Generally, slots contribute 100% toward wagering, while live casino games and sports bets may contribute at a lower rate. Check the individual promotion's terms before claiming.

Yes. proj4 runs regular cashback and rebate promotions for active members across multiple verticals — sports betting rebates (calculated on total wager volume), slot cashback (a percentage of net losses returned), and live casino rebates. Cashback is typically credited weekly, in Indonesian Rupiah, directly to your main balance. Some cashback offers come with low or zero wagering requirements, making them among the most straightforward promotions on the platform. Check the promotions lobby for the current offers.

proj4 operates a tiered VIP program that rewards consistent play with increasing benefits at each level. Higher VIP tiers unlock faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive bonus offers, and invitations to special events. VIP progression is based on cumulative wager volume across all game types — sports, casino, slots, and sabung ayam all count toward your VIP points. Members are automatically assessed for VIP upgrades on a monthly basis. Contact support to learn more about your current standing.

No. Bonus funds must meet the stated wagering requirement before they — or any winnings derived from them — can be withdrawn. Your account cashier clearly separates your real-money balance from your bonus balance, so you can always see exactly how much wagering remains. If you prefer not to accept a bonus, you may opt out before making a deposit. Once a bonus has been claimed and wagering has begun, it cannot be reversed or exchanged for cash.

Yes. proj4 enforces a strict 21+ age policy. You must be at least 21 years of age to register, deposit, and play on proj4. Age is verified during the KYC process using your Indonesian national identity card (KTP). Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you suspect a minor has accessed proj4, please report it immediately to [email protected]. proj4 takes its commitment to preventing underage gambling extremely seriously.

proj4 provides a full suite of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, or monthly), loss limits, session time alerts, cooling-off periods (24 hours up to 30 days), and self-exclusion (minimum 6 months or indefinite). Reductions to limits take effect immediately; increases require a 7-day waiting period. If you feel gambling is becoming a problem, contact our support team at [email protected] — our Indonesian-speaking agents are trained in responsible gaming and available 24/7 (WIB).

To activate self-exclusion on proj4, go to Account Settings and select the Responsible Gaming tab, then choose Self-Exclusion and your preferred duration (minimum 6 months, or indefinite). Alternatively, contact [email protected] with the subject line "Self-Exclusion Request" and our team will activate it within the hour. During self-exclusion, your account is fully locked — you cannot log in, deposit, place bets, or receive promotional emails. Your balance is preserved and will be returned when the exclusion period ends, if applicable.

proj4 operates as a licensed and internationally regulated gaming platform. We are committed to maintaining the highest standards of player protection, fair play, and data security. Our platform uses certified RNG technology, SSL encryption, and follows responsible gaming best practices in line with international standards. For further details on our regulatory standing, please visit our About Us page or contact our support team directly.